Refund policy

Nerdly sells plans paid a month or a year in advance. Try the free questions on the chat before you buy: a plan that has been used is not refunded, as the terms say. A plan bought by mistake and not used at all is refunded if you write within 7 days.

If a card was charged twice for one plan, or charged for a plan that never appeared on the account, write to hello@nerdly.us with the receipt or the date of the payment. A duplicate or missing payment is refunded to the card it came from.

If you do not recognize a charge, write to hello@nerdly.us first: it is faster than a dispute with your bank. A payment that is refunded or disputed ends the plan it paid for.

The unused part of a plan on an account closed by Uplink Switch LLC for breaking the terms or the honor code is not refunded.

Your account lists every payment and refund. Send the date of the payment with any billing question.